Client Relationship Essay Example | Topics and Well Written Essays - 1250 words

Client Relationship - Essay Example "Think of your life as a consumer. There must be a retail establishment somewhere-maybe a deli, or a CD store-where you really like to shop, because someone there always seems to know exactly what you want. So now visualize going into this store and having them screw something up, with the result that leaves you feeling a little angry. If it were any other store, you think to yourself, you'd take your business elsewhere. But the reason you don't go elsewhere is it would be too much trouble, right You'd have to teach someone at another store everything about your personal tastes that the person at this store has already learned." (Rogers, 2006)Remember that different needs are based on kind of businesses. CRM mans managing all contacts with the clients; part of this is improving customer service. A good CRM program will allow a business to acquire, serve, and retain quality clients. A good CRM program can improve customer service by facilitating communication in several ways: Provide a mechanism to track all points of contact between a customer and the company, and do it in an integrated way so that all sources and types of contact are included, and all users of the system see the same view of the customer (reduces confusion). Help to identify potential problems quickly, before they occur. Provide a user-friendly mechanism for registering customer complaints (complaints that are not registered with the company cannot be resolved, and are a major source of customer dissatisfaction). Provide a fast mechanism for handling problems and complaints (complaints that are resolved quickly can increase customer satisfaction). Provide a fast mechanism for correcting service deficiencies (correct the problem before other customers experience the same dissatisfaction). Use internet cookies to track customer interests and personalize product offerings accordingly. Use the Internet to engage in collaborative customization or real-time customization. Provide a fast mechanism for managing and scheduling maintenance, repair, and on-going support (improve efficiency and effectiveness). The CRM can be integrated into other cross-functional systems and thereby

Malcolm Gladwells 'Blink' Essay Example | Topics and Well Written Essays - 1000 words

Malcolm Gladwells 'Blink' - Essay Example For one, Gladwell is on a sticky wicket. The techniques and reasons are too complex to explain. For another, Gladwell knows what he is talking about. And finally, everyone else knows what Gladwell is talking about. On the spur moment decision, off the cuff remarks, gut feelings, intuition, quick thinking, customarily yield positive results, oftentimes because the person making the decisions and statements know very well what is going on and the reasons behind his or her decisions. Anyone who has read 'Blink' may understand the author's core issue. In simple terms, he is talking about the power of perception. One finds it difficult to disagree with the notion that he or she has never been in a situation when an intuitive stand or decision yielded positive results. The situation may be as varied as the ones author has touched upon, viz. deciding whether a statue is a fake, deciding whether a surgeon is likely to get sued for malpractice, and deciding whether the inhabitant of a particular dorm room is likely to be conscientious. In each case on which the author has elaborated the one making the decision did so with minimum information on hand, two seconds to decide, and with formidable consequences should the decision go wrong. Dr Atul Gawande is more succinct on the issue. ... Dr Atul Gawande is more succinct on the issue. In his book, 'The Bell Curve.' he cites examples of the Cincinnati Children's Hospital and Fairview University's Hospital at Minneapolis to illustrate background, the prevalent status, and the determination to turn around from mediocre to achievements, by skilled team of doctors to improve results from below average practitioners to trail blazers. They do so without any recourse to fresh medical training. They do so with determination, discipline and professional aggressiveness to ensure patients' recovery. Gawande's point of view is that it is not only professional qualification and capabilities, but practice and personal determination to succeed that drives one to achieve feats which may otherwise look impossible. [Atul Gawande].1 Correlation and Calculation In the instances of both Malcolm Gladwell and Atul Gawande the risk factors are overwhelming and possible solutions depend on 'thin slicing' - filtering the very few factors that matter from an overwhelming number of variables. [Malcolm Gladwell].2 Normally everyone is taught not to make hasty decisions, look before leaping, think, look at all angles, don't go by feelings, and to make maximum efforts at information gathering and consultation before making a decision. However, not everyone is instructed on how to go about handling a life and death situation, a crisis, walking tightrope over the Niagara, or accompany a close relative on his or her last walk to the gallows. Moreover, it is natural to pass the buck in a crisis situation or as a last resort, leave difficult, dangerous, embarrassing, debilitating situations to the Almighty in prayer! The person facing the crisis is a lone ranger facing the most unfortunate situation in his or her life.

Development of the Niger Delta

Development of the Niger Delta ROAD TRANSPORTATION AND THE SOCIO-ECONOMIC DEVELOPMENT OF THE NIGER DELTA: A CASE STUDY OF WARRI METROPOLIS ATUBI, A. 0. AND ONOKALA, P.C. ABSTRACT Road transportation is essential in the life of any modern society, this is because it entails the movement of people, goods, and services from one place to the other. It is the main medium used to revitalize the social, economic and political structures. It is also observed that the system of mass production relies on an efficient transport system for its existence. The data used for the study were mainly from primary and secondary sources and from the analysis of the data, it was revealed that road transportation has contributed tremendously to the socio-economic development of Warri metropolis. The development of the road transport system in Warri metropolis should therefore be encouraged because it has been and will continue to be a reliable means of promoting the socio-economic development of Warri metropolis. INTRODUCTION Transportation is an important activity in the life of any modern society. It involves the movement of people, goods and services on land, water and air. It refers to the process whereby objects arc conveyed in space and involves the movement of these objects by a mechanism through an environmental medium. In commerce and industry, transportation is used to describe the broad range of activities concerned with the efficient movement of finished goods from the place of production to the consumer and source of supply to the beginning of production line. Spatial interaction is one of the most fundamental themes in human geography. It involves the movement of people, goods and services between various centres in space. In those countries where the basic road network is incomplete, it will usually be appropriate to adopt a relatively low level of geometric standards in order to release resources to provide more basic road links. This policy will generally do more to foster economic development than building a smaller number of road links to a higher standard (Transport and Road Research Laboratory, 1988). However, Brian and Rodney (1995) observed that the comparatively low level of economic activity in many of the less developed countries is often reflected in the modest scale of their transport systems. Transport is generally meant to promote development. Government is aware of this view hence they pay attention to the development of transport system in Nigeria (Atubi, 1995). Transport development in Nigeria, the Standard Research Institute aptly stated that the â€Å"Economic history of Nigeria is largely the story of the opening up of its vast areas to various forms of transport resulting in the economic growth which in turn stimulated the demand for transport.† Socio-economic development of Nigeria major cities are impeded by the absence of good road transportation. It can be said that the overall pace of national economic and social development has been retarded by the present system of inequitable allocation of road transport investment between the various urban centres and rural areas. In Onokerhoraye and Omuta (1994), Chapin (1976) argued that transportation is essentially a service, which enables people, firm and various entities to carry on activities at sites selected for this purpose. As being observed by scholars notably Olanrewaju (1977), transport facilities contribute an important component of infrastructural facilities necessary for development. Transport according to him is regarded as a catalyst for economic development especially in rural areas. Brown (1974), observed that the rise of motor transport in the last twenty-five years has had enormous effect. Mobility has increased and villages and towns have grown up beside roads. Also Alli (1975), observed that road network has to a great extent brought economic integration of the various states of West Africa through widespread international trade. Omiunu and Onokerhoraye (1995) argued that rapid development of mechanical road transport has been one of the outstanding events of this modem era arid has been a profound impact on the socio-economic life of a country. Waugh and Bushell (1991), asserted that better accessibility can bring many benefits which include less time spent travelling, cheap travel, a great choice of holiday destinations, more markets for industrial products and increased trade. Gakenheimer (1978), asserted that growing congestion in urban areas is providing an interdependent stimulus for a rethink of current transport policies. Hammer (1976), in Wilson (1984), concluded that â€Å"road transport has a considerable effect on our daily lives apart from ending some of them. The provision of transport is fundamental to all other forms of development. According to Akinbode (1975); in industry, the effects of transport have been two folds; firstly, through promoting specialization, a higher standard of living could be made. Secondly, the spread of information and ideas could be possible by an increasingly efficient transport system. Kruger and Russell (2001), pointed out that transport is indispensable for the functioning and development of economic activities for the production and distribution of goods and services as well as for trade. METHODOLOGY For the purpose of data collection in the study area, stratified sampling technique was used to divide the study area into three zones Okumagba zone, Ajamimogha zone and Ekurede Urhobo zone. Systematic sampling method was used to select some households, where there is more than one household in a house, random sampling method was used. The instrument used to elicit necessary information from the respondents include questionnaires, personal observations and oral interviews. However, only one hundred and fifty (150) persons were selected to represent the target population. This comprises of workers, traders, industrialists, passengers, owners of mechanical medium of road transport etc. In analyzing the data, the statistical tools used include the use of tables, percentages and statistical technique such as the correlation statistics. STUDY AREA Warri is the headquarters of the Warri South Local Government Area. It is located in the Western Niger Delta region of Delta State and lies approximately between longitude 5 °44’ and latitude 5 °30’ and 6 °15’ (see fig. 1). Its location in the Niger Delta area makes it a very low-lying town. The position of Wan-i is about 6 metres above the sea level on the average and no where does it rise above 8 metres. The Wan-i River borders the town on the south and eastern sides. DISCUSSION OF RESULTS The means of transportation in any modem society occupies an important place in the society. Road transportation has been of great importance in our daily lives, since emphasis is now placed on punctuality to work than ever before and its necessity for greater industrial and commercial output, which has impact on our daily socio-economic life. From the field observation, several means of road transportation were identified. These include private cars, commercial taxi cabs, pick up vans, buses, motorbikes, trucks, bicycles etc. These have helped to facilitate the movement of people, goods, industrial raw materials and output and services in the area. Table 1.0: Road Transportation Has contributed to Socio-economic Development of your area Source: Fieldwork, 2002. From table 1.0, it can be concluded that road transportation has contributed to the development of the area socially and economically. The result from the field survey shows that 123 respondents reacted positively to the question while only 27 respondents answered negatively. Also from the table above it can be concluded that road transportation has a lot of impact on the socio economic development process of Warri metropolis. The table 1.0 shows that 82% of the respondents believe positively that road transportation has impact on the socio-economic development of their various areas. While only 18% believed otherwise. Table 2.0: Road transport, industrial and commercial output Source: Fieldwork, 2002. From table 2.0 above, one can deduce that the road transportation network has contributed to the industrial and commercial output of the Warri metropolis. 76% of the respondents affirmed positive answer, this is to say that as a result of the condition of roads in the area industries and commercial output is low and not encouraged. Table 3.0: Most Preferred Public Road Transport Source: Fieldwork, 2002. The table 3.0 above, shows that a larger percentage of the respondents with 58% prefer to use motorbikes as their mode of public transport medium. According to them, the reasons are based on the fact that it is faster and convenient. They also said that it is an alternative to motorcars when there is hold up or traffic jam. Those that prefer to take motorcars are the remaining 48% of the respondents who based their argument on the fact that the drivers of motorcars are more careful than those of motorbikes. It is safer and reduces cost, more convenient and above all accident is minimized. Table 4.0: Road Transport and Employment Opportunities Source: Fieldwork, 2002. Table 4.0 above shows that the respondents have been able to affirm greatly that road transportation has created employment opportunities to a large number of the population. The employment opportunities enumerated include drivers, mechanics, vulcanizers, spare parts dealers, motorbikes, commercial drivers, car washers etc which have increased in recent times. It was also noted that where new roads are constructed, commercial activities tend to spring up. However, those who gave negative response to this argument based their argument on the fact that in their area, there are no seasoned roads or no road at all and so transport mechanisms cannot in any way create job opportunity for them. They however, agreed that road transportation has created job opportunities in diverse areas in the metropolis. Table 5.0: Nature of Roads in the Study Area Source: Fieldwork, 2002. Table 5.0 above, shows that 31.3% of the respondents indicated that the roads in the metropolis are good, 26% indicated that they are fairly good, 22.7% said they are bad and the remaining 20% indicated that the roads are very bad. However, from observation, it was observed that majority of the roads are very narrow, this may be because most of the roads have been built many years ago when the number of mechanisms in the metropolis was low and also when the developmental level of the metropolis was still at its initial stage. Then the density of the traffic was not envisaged to be as high as it is at present. Table 6.0: Condition of road transport mechanisms Source: Fieldwork, 2002. From table 6.0, it is shown that road mechanisms in the metropolis i.e. cars, motorbikes are in good condition. This is based on the fact that 65.3 percent of the respondents affirmed that they are in good condition. However, 34.7 percent of the respondents declared that the mechanisms are not in good condition. From observation however, it was observed that a greater number of vehicles in the metropolis that are in good condition are privately owned mechanisms. The commercial cars and lorries are mostly in bad shape. This is due to ill maintenance. It was also observed that the motorbikes are not in good shape. Mechanically, most of the motorbikes expel a lot of smoke or gases that are poisonous and harmful to the environment. Table 7.0: Correlation Results Product Moment Correlation RR2 Significance 1.Socio-economic Dev. Motorcar Transport 0.50 0.25 1.0** 2. Socio-economic Dev. Motorbike Transport 0.50 0.25 1.0 3.Accident occurrence Motorcar Transport 0.95 0.90 13.4** 4.Accident occurrence Motorbike Transport 0.95 0.90 13.4** **significant at 95% level. From the analysis of the data in table 7.0 above, it shows that the calculated value is 0.50 and the table value is 6.3 14 at 0.05 or 95% confidence. Therefore, based on this result it can be’ concluded that a continuous increase in the number of motorcars is not a determinant of the relative increase on the socio-economic development of Warri metropolis. Therefore, it is assumed that as the number of motorcars increases, there is a decline in the socioeconomic development of the study area. Conclusively, it can therefore be stated that motorcars and motorbikes which collectively form the mode of road transport in Warri metropolis has no significant relationship with the socioeconomic development of Warri metropolis. This is because an increase in the road mechanism rather than increasing the socioeconomic well being of the study area, causes problems such as traffic congestion, accidents, pollution, which in any way do not contribute to the socio-economic development of any area. POLICY IMPLICATION The government should provide good and all seasoned roads in the metropolis so that there can be easy flow of traffic. They should also include in the road construction plan a separate lane for motorbikes, in order to reduce the rate of accidents in the metropolis. The government should also provide market structures for squatters or traders along the roads in order to reduce congestion and the rate of accidents on the roads. The State and Local Governments should ensure that more roads are constructed in the metropolis to ease movement of socioeconomic activities in the area and also ensure that roads are well linked in order to reduce traffic hold up in the area. They should also try to dualise some of the major roads in the metropolis to ease the rate of traffic holdup in the study area. The government should also provide parking space for motor vehicles and large lorries, in order to reduce the number of vehicles, motorbikes and lorries that are parked along the roadside which constitute part of the road congestion in the metropolis. CONCLUSION The result of the study shows that road transportation has contributed tremendously to the socio-economic development of Warri metropolis. It has provided efficient means of mobility of the populace and the movement of goods and services in the area. It. has also created an enabling environment for both industrial and commercial activities in the metropolis. REFERENCES Atubi, A.O. (1995): The Effect of Road Network Characteristics on Traffic Flow in Lagos Mainland Local Government An unpublished B.Sc. Thesis. Department of Geography, University of Nigeria Nsukka. Akinbode, A. (1975): â€Å"The role of transportation in the development of Africa: Research Papers 1971-1975 Vol. 1, University of Benin, Benin City, Nigeria. Alli, A. (1975): â€Å"Man in West Africa† A School Certificate Regional Geography: Ethiope Publishing Corporation, Benin City. Brian, T. and Rodney, T. (1995): â€Å"Rural Transport Problems, Policies and Plan†. Transport Systems, policy and planning: A Geographical Approach, Longman House, Burnt Mill, Harlow England, Pp. 23 1-260 Brown, E.D. (1974): â€Å"General Geography of West Africa† George Allen and Ulwin Ltd., London. Chapin, F.S. (1976): â€Å"Urban Land Use Planning† Chicago University of Illinois Press Gakenhenimer, R. (1978): â€Å"The Automobile and the Environment† An International Perspective, prepared by the organization for economic cooperation and development MIT Press Cambridge. Hammer, M. (1976): â€Å"Wheels Within Wheels† in Wilson, D. (1984): â€Å"The environmental crisis†. Heinemann Educational Book Ltd. London. Kruger, B. and Russell, B. (2001): â€Å"Transport and Socio-Economic Development† presented to the commission on sustainable development 9 session on transport and sustainable development in the E.C.E. region development research association conference, Calabar Nigeria. Pp. 3-7 Omiunu, F.G.I. and Onokerhoraye, A.G. (1995): â€Å"Transportation and the Nigerian space economy† The Benin Social Science Series for Africa University of Benin, Nigeria. Omuta, G.E.D. and Onokerhoraye, A.G. (1994): â€Å"Regional development and planning for Africa†. The Benin Social Science Series for Africa, University of Benin, Nigeria P. 104 Transport and Road Research Laboratory (1988): A guide to project appraisal. Road Note 5, London: Higso, Gratis from TRRL overseas unit. Waugh, D. and Bushell, T. (1991): â€Å"Key geography foundation† Stanley Thornes Publishers Limited London.

Florence D Griffith :: Essays Papers

Florence D Griffith Florence D. Griffith nicknamed Dee Dee, Was born on December 21 195. She grew up in a project in Watts, a poor section in Los Angeles California. Florence had 11 brothers and sisters. She would often ask why there were so poor? Her mother would tell her that they were rich as a family. Florence was stubborn as a child. Sometimes she would go for days without speaking to anyone. She just read her books. She loved poems. Florence always wanted to stand out and be her own self. She had her own ideas about how to accomplish this. In kindergarten she wore her hair in a single braid that stuck up in the air. In high school she had a Boa Constrictor Snake for a pet. Florence was also an exceptional student. These tree things were not enough for Young Florence. She proved that she was an exceptional athlete. At age of seven, she liked chasing jack rabbits. She won most if the little games she played with the rabbits. When she decided that she really liked running. She joined the Sugar Ray Robinson Youth Foundation. This time she ran against children her age.S he beat them all. But in high school she did set reacords in the sprint and the long jump. But there was one girl she just couldn't beat. Her name was Valerie Brisco. Bobby Kersee became her coach. Later, Valerie Brisco joined them both at the University of southern Calirfoina. Bobby coached her throughout college. She was invited to the United States Olympic Trials in 1980. She came up just short of gaining a spot on the team in the 200 meter. It was her rival, Valerie Brisco, She took that spot away from her. In 1982 she gained a little spotlight when she won the National Colligate Meter with the time of 22.39 seconds. This caused people to look at her a little closer. In college, she still liked to stand out like she did in Kindergarten. During this time, she wore six inch nails with designs on them.

The Crucible Essay

When you’re scared, sometimes it’s hard to go with your gut feeling, right? It may be hard to stick up for yourself, or stand up for what is right. This is the feeling most of The Crucible characters probably felt. Reverend Parris, Abigail Williams, and John Proctor are good examples of how fear and hysteria can destroy good judgment. Reverend Parris had one of the most difficult times with keeping his good judgment, especially since he was supposed to be leading the church in Salem.Since nobody in the town really liked Parris anyways, when rumors started spreading about his daughter and niece using witchcraft, he came to be terrified. He thought they would try to over throw him as minister. Parris did anything he could to save his reputation such as interfering with the trials. This concludes why, in the end, Reverend Parris can never succeed in being a good person. Abigail Williams is similar to Parris in the fact that she is scared out of her mind. Even before the st ory even started, there was chaos with her. Having an affair with john proctor made her scared about her job and his wife, Elizabeth.Her good judgment was destroyed at this point because then she goes out into the woods with other girls and performs witchcraft. Then when she was accused of it, she lies and blames other people of the town, instead of owning up to it. Not to mention why she was doing the witchcraft to begin with, to kill Elizabeth Proctor essay writer for you. She did all of this because she was scared. Last but not least is John Proctor. Again, after he had an affair with Abigail Williams, he became frightened for many reasons. He didn’t like that he was now titled a hypocrite, and he was scared of his wife finding out.This destroys his good judgment because now, he is lying about everything. In the end, however, John Proctor confesses to the affair and is forgiven, which is a good example for everyone. John dies with a clean slate. In conclusion, The Crucible shows the effects of fear on a society. When one is scared of losing their position or rank, like Reverend Parris, it disables them to succeed. Also, when one is desperate for attention, then one acts out and loses control. Finally, however, some are able to face fear head on by staying strong even unto death, like John Proctor.

Dead Poets Society †Belonging Essay

I have written some introductory paragraphs for you if you are thinking about using the film Dead Poets Society as a related text. You will need to include a paragraph that examines TWO scenes, with film techniques, and discuss how the concept of Belonging is explored in these scenes if you wish to use this text Q – The challenge to belong may be resisted or embraced. The challenge to belong may be resisted or embraced and this concept is explored in detail in Peter Weir’s film, Dead Poets Society. In this film we go on a journey with the student body of Welton Academy, an exclusive private school, and English teacher John Keating as they re-form the Dead Poets Society in the hope of exloring their own dreams. Eventually though, this act is seen as defying the honour code of belonging to the school and as the boys choose to embrace their individuality they are met with tragic consequences. The â€Å"four pillars† of Welton are established in the beginning of the film and this sets the tone for the expectations of the Welton community. In the opening scenes the headmaster praises the school, its tradition and its performance and the audience is left with no doubt that to belong to Welton means to unquestioningly abide by the â€Å"four pillars† tradition, honour and discipline. To do so, as the rest of the film goes on to show, means to conform at the expense of any individual passions or pursuits, success is measured by adhering to the group expectations rather than individual goals. John Keating does not belong at Welton, not just because of his progressive teaching methods, but because he encourages boys to think and act for themselves, to change, not to conform. He incites them to take risks and break rules in pursuit of individual pleasures. The theme of resisting the challenge to belong is most sharply focused on the relationship between Neil and his father.